Guest Services Attendant

Under immediate direction and in compliance with straightforward and standardized policies and procedures, as assigned on a rotating basis, functions in the role of ticket booth attendant, retail attendant, giraffe feeding attendant, birthday party host, satellite outdoor sales stand attendant or concession attendant at the City of Greenville Zoo. Provides outstanding customer service to Zoo patrons by answering questions, providing information about Zoo attractions, providing directions, and resolving minor issues; escalates complex issues as needed. Performs shift opening and closing duties including, balancing cash register, taking inventory, cleaning equipment and restocking supplies. During operating hours; sells and collects/redeems tickets and memberships for the Zoo, sells merchandise to customers in person and via phone sales, and prepares and serves food and beverages following City, Department of Health & Environmental Control (DHEC)South Carolina Department of Agriculture (SCDOA), and South Carolina Law Enforcement Division (SLED) policies and safety regulations. Assists with birthday parties including the setup, coordination and breakdown. Assists with special projects and events as assigned, including staffing, setup, check-in, sales and breakdown. Maintains and helps to implement Zoo safety protocols and procedures as required.